In the world of technological innovation, artificial intelligence (AI) emerges as a critical driver of growth, particularly within text analytics. This field—a specialized branch of natural language ...

Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth. Delivering superior customer experiences (CX) is a powerful ...

In this contributed article, Patrícia Osorio, Co-Founder & CMO, Birdie, discusses what is Text Analytics and why you should care about it, and choosing the right text analytics tool and how to get the ...

Rebuilt with generative AI, the enhanced experience uncovers themes and sentiment across open-ended responses, ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a leader in The Forrester Wave™: Text Mining and ...

Imagine you’re reading a book, and you notice that one character is cheerful and upbeat, while the second character is pessimistic and never has anything positive to say. If you wanted to share your ...

Data scientists today face a perfect storm: an explosion of inconsistent, unstructured, multimodal data scattered across silos – and mounting pressure to turn it into accessible, AI-ready insights.

Retail and CPG brands face an incredibly complex sales and marketing landscape, with channels ranging from traditional brick and mortar stores to e-commerce – and the latter growing fast. Every day ...