Call center nurses at Kaiser Permanente said workplace surveillance tools and AI prioritize speed and cost savings over ...

Add Yahoo as a preferred source to see more of our stories on Google. New Albany has become the first major city in our area to put a one year hold on data centers before one even applies to be built ...

Nike is making an early statement ahead of the 2026 FIFA World Cup with the debut of Rip the Script, a six-minute short film designed to capture the imagination of football fans around the globe. The ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Please hold: Washington is coming for customer service. This week, FCC ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...