Waterford-based voicebot company Klearcom has secured an investment from London-based private-equity company Synova. The company did not disclose the value of the investment but it is understood to be ...

Git isn’t hard to learn. Moreover, with a Git GUI such as Atlassian’s Sourcetree, and a SaaS code repository such as Bitbucket, mastery of the industry’s most powerful version control tools is within ...

Windows 11 is available for download worldwide. Microsoft has released it as a free upgrade, which means you do not need to pay to upgrade your computer to Windows 11. It is available for free ...

Simply sign up to the Artificial intelligence myFT Digest -- delivered directly to your inbox. When DHL upgraded its AI-powered voicebot last year, the post and parcels team in Germany checked the ...

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into its Voicebot and Chatbot systems. This enhancement improves operational ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...

Companies interested in implementing a voicebot often evaluate the latency of different providers. The assumption is that low latency is crucial for a human-like conversation. While this is generally ...

Last month, Bengaluru-based e-commerce platform Meesho deployed an AI-driven voicebot that manages about 60,000 calls per day, cutting customer call costs by 75%. “We have built India’s first GenAI ...

Meesho launched a multilingual AI voice bot for customer service, initially supporting Hindi and English, with plans to expand to six more regional languages. This move aims to reduce costs and ...

Meesho has launched a multilingual, generative artificial intelligence-powered voicebot to automate all of its customer-facing calls, as the e-commerce marketplace strives to optimise costs. The ...

A view of the IRS headquarters. (Photo by Karen Bleier/AFP via Getty Images) The Internal Revenue Service’s experimentation with voicebot and chatbot functionality should continue, but several tweaks ...

Behavioural science expert explains how you should decide which product type to use for your business: chatbots or voicebots? Source: SmartCompany via Adobe Stock. TL;DR: Whether your customer talks ...