Genesys Cloud June 2026 Release Highlights: Screen Monitoring, Supervisor Takeover & AI Updates
YouTubeVDS
Genesys Cloud June 2026 Release Highlights: Screen Monitoring, Supervisor Takeover & AI Updates
Genesys shipped 71 new features, updates, and enhancements across 5 release dates last month. This video covers the key ones your team actually needs to know about. Highlights include: 0:00 Intro Live screen monitoring for agent supervision (all license types). Supervisors can now watch an agent's desktop in real time during ACD interactions ...
6 days ago
Genesys Cloud Basics
How to build your own agentic AI with Genesys Cloud AI Studio
0:25
How to build your own agentic AI with Genesys Cloud AI Studio
YouTubeGenesys
1.5K views5 months ago
Agentic AI: "Don't worry, I've got this." You: "...Do you though?" 👀 As AI becomes more autonomous, organizations need more than powerful models—they need guardrails. Learn how to build AI your… | Genesys
0:59
Agentic AI: "Don't worry, I've got this." You: "...Do you though?" 👀 As AI becomes more autonomous, organizations need more than powerful models—they need guardrails. Learn how to build AI your… | Genesys
linkedin.comGenesys
2 days ago
A demonstration of how CMC Genesys Compact precisely boxes multis & unstable products 🥂 🤖 Fully automated & High performance 🎯 Precision & smooth handling ⚙️ Box Last ~ No master data needed 📦… | Riccardo De Antoni
0:10
A demonstration of how CMC Genesys Compact precisely boxes multis & unstable products 🥂 🤖 Fully automated & High performance 🎯 Precision & smooth handling ⚙️ Box Last ~ No master data needed 📦… | Riccardo De Antoni
linkedin.comRiccardo De Antoni
2 days ago
Top videos
Genesys Cloud Administrator Module 1 Introduction to Genesys Cloud
6:59
Genesys Cloud Administrator Module 1 Introduction to Genesys Cloud
YouTubeDunamis Consulting
36.8K viewsSep 27, 2023
Genesys Cloud AI Studio and AI Guides for the agentic AI era
1:41
Genesys Cloud AI Studio and AI Guides for the agentic AI era
YouTubeGenesys
23.2K viewsJun 25, 2025
Genesys Process Automation with Event Triggers
57:21
Genesys Process Automation with Event Triggers
YouTubeGenesys Community
9.9K viewsDec 13, 2022
Genesys Cloud Features
Genesys: The Destination for AI Talent | Heidi Gilbert
1:29
Genesys: The Destination for AI Talent | Heidi Gilbert
linkedin.comHeidi Gilbert
1 week ago
The shift to proactive customer experience
0:39
The shift to proactive customer experience
YouTubeGenesys
1.2K views3 months ago
Salesforce CRM Integration with Genesys Cloud using APIs & Genesys Cloud Integration#genesyscloudcx
2:08
Salesforce CRM Integration with Genesys Cloud using APIs & Genesys Cloud Integration#genesyscloudcx
YouTubeClassroom Decoding
484 viewsJun 24, 2025
Genesys Cloud Administrator Module 1 Introduction to Genesys Cloud
6:59
Genesys Cloud Administrator Module 1 Introduction to Genesys Cloud
36.8K viewsSep 27, 2023
YouTubeDunamis Consulting
Genesys Cloud AI Studio and AI Guides for the agentic AI era
1:41
Genesys Cloud AI Studio and AI Guides for the agentic AI era
23.2K viewsJun 25, 2025
YouTubeGenesys
Genesys Process Automation with Event Triggers
57:21
Genesys Process Automation with Event Triggers
9.9K viewsDec 13, 2022
YouTubeGenesys Community
Genesys Cloud Training for Beginners | Genesys Cloud Demo
8:05
Genesys Cloud Training for Beginners | Genesys Cloud Demo
5.1K viewsMay 8, 2025
YouTubeBizGuide
What is Genesys Cloud? | AI-Powered Experience Orchestration platform
2:34
What is Genesys Cloud? | AI-Powered Experience Orchestration platform
4.6K viewsJun 23, 2025
YouTubeGenesys
Why I'm Quitting Genesys Format, A Brief Explanation
2:22:11
Why I'm Quitting Genesys Format, A Brief Explanation
2K views18 hours ago
YouTubeFarfa
Genesys Cloud Tutorial 2025 | Master Omnichannel Engagement, IVR & Workforce Management
4:49
Genesys Cloud Tutorial 2025 | Master Omnichannel Engagement, IVR & Workforce Management
640 viewsMar 27, 2025
YouTubePhylux Express
1:44
Genesys Cloud Contact Center Overview
88.2K viewsOct 15, 2018
YouTubeGenesys
1:13
Genesys: The Easy Cloud Call Center
24.8K viewsApr 15, 2019
YouTubeGenesys
8:23
Genesys Conversational AI Explained
14.8K viewsNov 3, 2022
YouTubeGenesys
12:22
Genesys Cloud Setup for Beginners (Step-by-Step) | From Activation to First Call
720 views3 months ago
YouTubeSeth On Call
9:01
Genesys Cloud November 2025 Release Highlights in Under 5 Minutes
64 views7 months ago
YouTubeVDS
0:06
Genesys Laser 2565 Fiber Laser
1 views3 days ago
YouTubegenesys laser
5:27:11
Yu-Gi-Oh! NAWQP Minneapolis, MN - Genesys - Day 1
9K views1 day ago
YouTubeOfficial Yu-Gi-Oh! TRADING CARD GAME
10:59
How Genesys Cloud Integrates with Salesforce
26K viewsJun 10, 2022
YouTubeAmplix
12:44
Navigating the New Genesys Cloud User Interface
1.4K views7 months ago
YouTubeAmplix
59:16
How to Use Archy in Genesys Cloud | Architect Flow Export & Import
1.2K views5 months ago
YouTubeSeth On Call
See more
Static thumbnail place holder