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#shorts Você ainda define ITIL® como uma โ€œbiblioteca de infraestrutura de TIโ€? Se a sua resposta foi essa, é hora de atualizar seus conceitos. ๏ธ O ITIL® evoluiu e hoje é o framework mais adotado no mundo para gerenciar serviços baseados em tecnologia e, principalmente, para criar valor para o negócio. No ITIL® 5, o foco vai além ...
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